Moon Astro

Privacy Policy

Last Updated: 19/12/2025

This Privacy Policy describes how moonastro.ai (“we”, “our”, “us”) collects, uses, stores, and protects the personal information of users (“you”, “your”) who access or use our website, mobile application, and related services (collectively, the “Platform”).

We are committed to protecting your privacy and ensuring transparency in how your information is handled.

  1. Information We Collect

1.1 Personal Information

When you register or use moonastro.ai, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Date of Birth
  • Gender
  • Place of Birth
  • Time of Birth
  • Profile Image (optional)

1.2 Astrology & Consultation Information

To provide personalized astrology services, we may collect:

  • Kundli / Horoscope details
  • Questions asked during consultations
  • Chat, call, or video consultation history
  • Astrological predictions, remedies, and guidance shared

1.3 Payment Information

Payments are processed via secure third-party payment gateways.
We do not store your debit card, credit card, UPI, or banking details.

1.4 Technical & Usage Data

We automatically collect certain information such as:

  • IP address
  • Device type and operating system
  • App usage behavior
  • Log files and diagnostic data
  1. How We Use Your Information

Your information is used for the following purposes:

  • To create and manage user and astrologer accounts
  • To provide astrology consultations and personalized predictions
  • To generate Kundli, horoscope reports, and AI-based insights
  • To facilitate chat, audio, and video consultations
  • To process payments and refunds
  • To send OTPs, alerts, booking confirmations, and service updates
  • To improve platform performance and user experience
  • To provide customer support
  • To comply with legal and regulatory requirements
  1. Sharing of Information

We do not sell or rent your personal information to third parties.

Your data may be shared only in the following cases:

3.1 With Astrologers

Relevant details such as name, birth details, and questions are shared only with the astrologer you choose for consultation.

3.2 With Service Providers

We may share limited data with trusted third-party service providers for:

  • Payment processing
  • SMS, email, and push notification delivery
  • Cloud hosting and analytics

All such providers are bound by confidentiality agreements.

3.3 Legal Compliance

Information may be disclosed if required by law, court order, or government authority.

  1. Data Retention
  • User data is retained as long as your account remains active.
  • Consultation records may be stored for quality assurance, dispute resolution, and legal purposes.
  • You may request account deletion by contacting our support team.
  1. Cookies & Tracking Technologies

moonastro.ai uses cookies and similar technologies to:

  • Enhance user experience
  • Remember preferences
  • Analyze usage patterns

You can manage or disable cookies through your browser or device settings.

  1. Data Security

We use appropriate technical and organizational security measures, including:

  • Secure servers
  • Encrypted communication
  • Restricted access to sensitive data

While we strive to protect your information, no method of transmission over the internet is completely secure.

  1. User Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your account
  • Withdraw consent for promotional communications

Requests can be made by contacting our support team.

  1. Children’s Privacy

moonastro.ai services are not intended for individuals below 18 years of age.
We do not knowingly collect personal data from minors.

  1. Astrology Disclaimer

Astrology is a belief-based and predictive discipline.
All consultations, predictions, and remedies provided on moonastro.ai are for guidance purposes only and should not be considered as medical, legal, or financial advice.

  1. Third-Party Links

Our Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of such external platforms.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

  1. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Platform Name: moonastro.ai
Email: moonastro.ai@gmail.com

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